Privacy notice

What we collect

We collect only what is needed to answer your enquiry or publish your listing:

• Contact details you submit — name, email address and phone number.
• The content of your enquiry, including any property reference you include.
• Listing details and images supplied when you advertise a property.
• Basic technical data such as browser type, device and pages visited.

How we use it

Enquiry details are shared with the advisor or advertiser responsible for the property you contacted so they can respond. We use listing data to publish and verify the advert, and aggregated usage data to improve search and page performance.

We do not sell personal data, and we do not use your contact details for third-party marketing.

Legal basis and retention

We process enquiry data on the basis of your request for information, and listing data on the basis of the agreement you accept when publishing.

Enquiries are retained for 24 months so that we can follow up on viewings and resolve disputes. Listing records are retained for 12 months after the advert is removed, in line with record-keeping expectations for property advertising.

Cookies and local storage

The portal uses essential storage to remember your currency preference and your session. Analytics data is used in aggregate to understand which areas and property types visitors search for. You can clear this data at any time from your browser settings.

Sharing

We share data with the property advertiser or advisory advisor handling your enquiry, with our hosting and email providers acting under instruction, and with authorities where required by Omani law.

Your rights

You may request a copy of the personal data we hold about you, ask us to correct it, or ask us to delete it where we have no legal obligation to keep it. Send requests to privacy@souqrealty.com and we will respond within 30 days.

Security

Data is stored on encrypted infrastructure with access limited to staff who need it. No system is completely secure, so please avoid sending sensitive documents such as passport scans through the enquiry forms; the desk will arrange a secure channel when those are needed.